Refund policy

We want you to be happy with your order. If something isn't right, we'll make it right.

Return window

You can request a return within 30 days of delivery. Items must be unused, in their original condition and packaging, with all included parts.

How to start a return

Email us at support@evzento.com with your order number and the reason for the return. Please don't send items back without contacting us first. Our products ship from different fulfillment partners, and we'll send you the correct return address and instructions.

Return shipping

Return shipping is free for damaged, defective or incorrect items. For other returns (for example, a change of mind), the customer pays return shipping.

Refunds

Once we receive and inspect the item, we'll email you and issue a refund to your original payment method within 10 business days. Your bank may take a few more days to post it. Original shipping charges are non-refundable (standard shipping is free).

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, email us at support@evzento.com within 14 days of delivery with photos. We'll send a replacement or a full refund. We may ask you to return the item.

Compatibility

Each product page lists compatible vehicles and model years. If an item doesn't fit a vehicle listed as compatible, contact us and we'll treat it as an incorrect item.

Non-returnable items

Items that have been installed and show signs of wear can't be returned unless they are damaged, defective or incorrect.

Exchanges

We don't process direct exchanges. Return the item for a refund and place a new order.

Late or missing refunds

If you haven't received your refund after the timeframe above, check with your bank first, then contact us at support@evzento.com.